Channels overview
Published
channels
sms
whatsapp
messenger
web chat
Every StudentIgnite package works across four channels. You choose which ones Herbot uses, and you need at least one.
| Channel | What you need |
|---|---|
| SMS | An account with Twilio, ClickSend or Sinch Engage. |
| A WhatsApp Business Account through Meta Business Manager. | |
| Messenger | Your organisation's Facebook Page. |
| Web chat | StudentIgnite's web chat, added to your website through Google Tag Manager or your site's footer. |
Channel costs
Herbot uses your own SMS, WhatsApp and Messenger accounts, so you pay those costs directly to your providers. They aren't included in StudentIgnite pricing. Web chat is provided by StudentIgnite.
Switching channels
A student can start on one channel and finish on another without repeating themselves. If a question is too long for SMS, Herbot texts the student a link to continue in StudentIgnite's hosted chat.