Set your brand voice
Published
herbot
brand voice
tone
assistant name
sign-off
Your brand voice decides how Herbot sounds when he talks with your students. You set it in onboarding and can change it from your dashboard.
Choose a tone
| Tone | Example opening |
|---|---|
| Friendly & Professional | "Hi there, thanks for getting in touch. I'd be happy to help you find the right course. What are you hoping to study?" |
| Formal & Corporate | "Good afternoon. Thank you for your enquiry. Please advise which course you would like more information about." |
| Casual & Conversational | "Hey! Thanks for reaching out. Happy to help you find the right course. What are you keen to study?" |
| Helpful & Supportive | "Hi, thanks for reaching out. Choosing a course is a big step, so I'm here to help you every step of the way. What would you like to study?" |
Friendly & Professional is warm and approachable while staying professional, with Australian spelling, short sentences and no slang.
Assistant name and sign-off
- Assistant name: the name Herbot uses when he introduces himself.
- Sign-off signature (optional): for example, "The Melbourne Skills Institute Team".
A message preview shows how Herbot will sound with your choices.
Tip
Choose the tone your admissions team already uses, so students notice no change when they speak to a person.