Knowledge Base

Choose your StudentIgnite plan

This is the final step. Choose the plan that fits your expected lead volume and the modules you want to use. What you&r...

onboarding billing pricing

Verify your phone number in StudentIgnite

We send a quick verification code to confirm SMS is working. How to verify Enter a mobile number your team can acces...

onboarding security sms

Set up SMS messaging in StudentIgnite

Herbot uses SMS to reach leads quickly and keep conversations moving. In this step, you’ll connect your SMS provider.Wha...

onboarding sms messaging

Set up calendar bookings in StudentIgnite

This step is only required if you want Herbot to book meetings. If you chose Enrolments only earlier, you can skip this...

onboarding calendar booking

Add courses to StudentIgnite

Here you add the courses you want Herbot to support. StudentIgnite uses your public course pages as the source of truth....

onboarding courses course-data

Match CRM fields in StudentIgnite

Field matching helps StudentIgnite know where important lead details live in your CRM. This ensures Herbot can reply and...

onboarding crm field-mapping

Connect your CRM to StudentIgnite

Connecting your CRM lets StudentIgnite receive new leads instantly and update each record as Herbot books or re-engages...

onboarding crm integration

Set your brand voice in StudentIgnite

In this step, you choose how Herbot should sound when speaking to students. The tone you choose shapes the style of mess...

onboarding brand-voice tone

Choose booking, enrolment or both in StudentIgnite

Here you tell Herbot what success looks like for your organisation. Do you want the bot to focus on: Booking a time w...

onboarding bot focus bookings

Organisation details in StudentIgnite onboarding

In this step, you add some basic details about your organisation so Herbot can introduce you correctly and we can set th...

onboarding organisation settings

Verify your email for StudentIgnite

First, we confirm your work email so we know it is really you and we can keep your account secure. How to verify your e...

onboarding email verification